REFUND POLICY
  1. International courses

Baltic Brows® accepts course bookings through the www.balticbrows.com web site, payment being made online by credit card, paypal or bank transfer. In making such bookings clients accept this refunds, cancellations and substitutions policy.

For payments on invoice, we require certain amount of the booking fee to be paid immediately with the balance being paid no later than one week before the start of the course.

Cancellation charges are applied in all cases. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.


If you notify Baltic Brows® in writing (by email [email protected]) that you wish to cancel International training course not less than 28 days before the start date of a course and you had not started online preparation, you will be entitled to a 50% refund. Refunds will be processed with 28 days of receiving your request via bank transfer to the original payer.

If you withdraw for any reason less than 28 days before the start date of a course, no refund will be issued. If you started online preparation, no refund will be issued. If you fail to attend the course on which you are booked without giving prior notice to Baltic Brows®, we are unable to refund the course fees or offer a transfer.
No refunds are given after the class has taken place. No refunds are given if student leaves class early.

In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the assessment body.

It may be necessary for reasons beyond the control of Baltic Brows® to change the content and timing of the course, the date, venue or instructor. We reserve the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but Baltic Brows® disclaim any further liability. If a course is cancelled by Baltic Brows®, a course refund will be processed. Credit card refunds require 10 business days.

Transferring your place on a International training course

There is no charge for transferring your booking to the same course on an alternative date provided you notify the Baltic Brows® in writing not less than 28 days before the start and if there is availability. However, a transfer fee of 20% of the course fee (plus VAT) will be payable if the notice is received less than 28 days before the start of the original course. If you transfer your booking you will not receive any refund, and you will not be entitled to transfer more than once. You must make any request to transfer a course in writing, which may be sent by email to: [email protected]

Online courses

Once you have booked online course the fee is non-refundable and the booking non-transferrable. If you cancel any online course or package you will not be entitled to any refund, nor will you be able to transfer your place either to another person or onto another online course.

  1. Conference

Once you have booked conference the fee is non-refundable and the booking non-transferrable. If you cancel any conference you will not be entitled to any refund, nor will you be able to transfer your place either to another person or onto another conference.

  1. Products return policy

If you purchased a product directly from Baltic Brows® through our website, www.balticbrows.com, and you’re dissatisfied for any reason, send it back within thirty (30) days of purchase for your refund. Any international or expedited shipping fees incurred on your original order will not be refunded. The product has to be unopened, completely new as it was sent, otherwise, we will not be able to refund you money.